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Inbound Call Center Services

Outbound Call Center Services

Order Taking Services

Order taking industry has reached to its highest growth in past couple of years. Every business who sells their products directly through online websites, radio and television advertisements has to go through an order taking process.

Order taking helps companies especially when their products or services are complicated and typical.

Our Order Taking Services Include:

Application / Claims processing
Subscription services
Feedback collection for products / service / campaign etc
Effective up-selling and cross-selling to existing customers during call

Pre-sales, Post-sales and Order fulfilment

Product enquiries
Order taking
Sales processing
Up-selling and Cross-selling
Documentations and payment queries
Post-sales product support

Technical Support / Help desk

Troubleshooting for products and services
Complaint registrations
Guiding customers in collecting information

Inquiry Service

Product / Service information requests
Dealer locator service
ATM / POS locator service, etc.

Billing Information

Queries about account balance
Payment information
Changes in personal information, etc.

Credit Management

Credit authorization
Credit verifications
Collections

Verification services

3rd party verifications service
Insurance verifications
Employment verifications
And many more.....

Lime India Pvt Ltd BPO features for Inbound Order Taking Services:

Our inbound order taking call center is open to attend your calls 24/7/365 so that you don't lose any of your sales call or inbound call
All calls will be answered on your behalf of your company. Summary messages with details of each and every message received on the particular day will be sent to your email or it canals be emailed to you in real time
Customized call reporting
Enhanced inbound call routing features including automated menu selection and call overflow in place to facilitate cost-effective handling of large call volume spikes
Credit cards are authorized and information is transferred to the client through secured connection

As an answer to such difficult situation Lime India Pvt Ltd BPO offers Call Center Order Taking Services. As an answer to such difficult situation Lime India Pvt Ltd BPO offers Order Taking Services. Enhanced Inbound Call Center service by providing quality Order taking services is our goal. Lime India Pvt Ltd BPO's order taking representatives are focused on providing 100% client satisfaction. Our live order taking service works with Real time web system which will be linked directly with your company website or with your email Lime India Pvt Ltd BPO's representatives will convert your inbound calls in to sales and enter the order in our Real time online system which will be you can view through your own login or we can send the information in real time on the email you specify.

Why Outsource Order Taking Services to Lime India Pvt Ltd BPO ?

Lime India Pvt Ltd BPO live order taking services have one more advantages over automated systems. The strength to validate customer data over the phone is very vital when it comes to collection of financial information. Customers would always prefer to speak with a live representative and give their order instead of speaking with an automated machine. To hang up on the machine is more frequently noticed rather than hanging up on the representative. Even if customer hangs up our telesales representatives can call them back and try to convince them to buy our product or services. Using our Inbound Order taking services to supplement your in-house staff or even as your only order taking strategy will dramatically cut your business costs and with our experience in closing sales will certainly boost your company profits.