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Lime India Services
Inbound Call Center Services
Outbound Call Center Services
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Lime India Pvt Ltd BPO Infrastructure
Welcome to our World of emerging horizons!
Man Power:
- Over 100+ Work Stations at present with a capacity to increase up to 250
- Highly skilled and experienced personnel, very well trained with the English language
- Round the clock work in 3 shifts on 24/7 basis
- In-house technical support
Systems and servers:
- More than 100 computers with high speed Pentium 4 processors, 512MBs of DDR each and 17" Samsung color monitors and 17" TFTs
- Four Asterisks based servers with IBM hardware
- Two Database servers with IBM hardware
- One Mikrotik based servers with IBM hardware
- One FTP server (Internal as well external) with IBM hardware
- Wireless CISCO (Router) working as an external Gateway with maximum speed up to 108 Mbps
- SRW-224G4 (REAL SWITCH) with 24 ports make of CISCO
- MP-124 (Audio code with 24 ports)
- Direct international lines VOIPs
- DES- 1024 R (Internal or fake switch with 24 ports) with CISCO hardware
Power supply:
- 24 hours backup power supply with online UPS backup power system, minimum power backup up to 10 KVA
Network Specifications:
- Latest category-6 UTP (CISCO) cables with 100/1000Mbps Fast Ethernet and Gigabit Ethernet support
- Network with 6 Domains (BPO, AGENTS, MANAGEMENT, BILLING, TECH, and HR) fully secured
- 5.75 Mbps Downlink and 3.25 Mbps of Uplink Bandwidth
- Having 15 real IP addresses used for Browsing via NAT/PAT from MIKROTEK Server and calling from the VOIPs
Security Aspects:
- 10 CCTV cameras on the floor for security aspects
- Real time Computer Desktop recording system
Communication:
- Dedicated Leased line for high speed Internet access
- Cable connection as backup for Internet
- Modem, Routers and all necessary facilities
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